• Application Deadline:
• Position: Hausa Speaking CX Associate


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• City Ikeja


• Job Field Customer Care 
  

Mission

• The Customer Experience Associate will effectively manage Customers by providing telephonic assistance in a 360-degree focused Call Centre.


• The job holder will Provide full services which include responding to inquiries, manage complaints, troubleshoot significant customer service problems, and provide general information to all Baobabplus existing and potential stakeholders.


• You will also inform customers of the product terms and features and project a professional company image through voice and online interactions

Responsibilities

Customer Support

• Answering phones from customers professionally and responding to customer inquiries and complaints.


• Handling and resolving customer complaints regarding product, sales and customer service problems.


• Managing communication and coordination with internal departments.


• Obtaining and evaluating all relevant data to handle complaints and inquiries.


• Identifying and escalating priority issues as may be necessary.


• Following up complicated customer calls where required.


• To understand customers' complaints/requests and close as First Time Resolution (FIR) and escalate where necessary.


• To ensure customer satisfaction is achieved in every interaction recorded.


• Ensure you follow the customer service script provided for uniformity.


• Engage in telesales activities to all prospects/leads from marketing campaigns.


• Engage in telesales activities to existing clients on products and services.


• Monitor sales and conversion performance


• Engage in outbound call activities for survey plans.

Profile

• OND/HND in any field.


• Fresh graduate with passion for customer service


• Excellent Listening and Probing skills.


• Excellent time management and organizational skills.


• Ability to use basic computer software.


• The ability to handle rejection and stress in soliciting customers.


• Excellent time management and multitasking skills.


• Knowledge of 1 or more of the 3 major Nigerian languages. Reporting Customer Experience Manager.