• Application Deadline:
• Position: Inside Sales Consultant


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• City Yaba


• Job Field Sales / Marketing / Retail / Business Development 
  

ABOUT THE ROLE

• The Inside Sales Consultant (ISC) is responsible for managing the existing agents, reactivating inactive agents, growing the agent network base, and boosting revenue via various telemarketing skills.


• Furthermore, the ideal candidate must be able to converts pre-qualified sales leads, generate new businesses, and use upselling tactics to secure the best possible deal and follow up with agents to ensure an excellent customer service experience.

PRIMARY RESPONSIBILITES

• Make calls to agents to check their activities, address their needs, complaints, or other issues with products or services


• Respond efficiently and accurately to agents, explaining possible solutions, and ensuring that the agents feel supported and valued


• Engage in active listening with agents, confirming or clarifying information and diffusing angry agent as needed


• Build lasting relationships with agents based on trust and reliability


• Utilize software, database, script, and tools appropriately to achieve results


• Understand and strive to meet and exceed Inside sales call metrics while providing excellent and consistent customer service


• Make sales or recommendations for products or services that may better suit agent needs


• Take part in training and other learning opportunities to expand knowledge of the company and position


• Adhere to all company policies and procedures by maintaining records of the telephonic communications and interactions using the available tools/applications

KEY COMPETENCIES

• Strong leadership skills


• Strong interpersonal/communication skills


• Takes initiative and ownership


• Must be self-driven and excited about winning


• Detail oriented


• Flexible: willingness to test ideas quickly and take learnings


• Good interpersonal skills

KNOWLEDGE AND SKILL REQUIREMENTS

• Bachelor’s degree from an accredited university or college


• Must be proficient with Microsoft Excel and other Microsoft Office applications


• Excellent use of Freshdesk & Xcally tools


• Must be proficient with Microsoft Excel and other Microsoft Office applications


• Must be able to understand and report issues appropriately


• Strong analytical and problem-solving skills


• Provide outstanding customer service