• Application Deadline:
• Position: Customer Service Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 1 year


• Location Lagos


• City Yaba


• Job Field Customer Care 
  

Summary

• In this role, you’ll be our customers’ first point of contact, responsible for delivering a best-in-class customer support experience.

Responsibilities

• Providing introductory information to new customers


• Ensuring that customers are satisfied with the services


• Following up with clients or customers to check that they’re still satisfied with any purchases


• Letting customers or clients know about additional services


• Determining the quickest, most effective ways to answer a client’s or customer’s questions


• Escalating queries and concerns


• Troubleshooting common issues with a product or service.

Skills and Qualifications

• B.Sc / HND in any relevant course.


• Minimum of 1 year experience as customer service officer


• Interpersonal and customer service skills


• Analytical and problem-solving skills


• Multitasking and organizational skills


• Ability to answer a high volume of calls and/or emails daily


• Attentiveness and patience


• Time-management skills


• Ability to find the positive in any situation


• Proximity to Yaba is key.