• Application Deadline:
• Position: Customer Conversion Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 years


• Location Lagos


• Job Field Sales / Marketing / Retail / Business Development 
  

Job Responsibilities

• Tracking pending loan requests and following up with the Field Credit Officers to ensure the loans are disbursed


• Engaging customers who have begun the process but have not completed the KYC update process to discover their challenges and help them walk through it


• Assigning customers who have indicated interest to Field Credit Officers and follow through on their requests


• Provide accurate, valid and complete information by using the right methods/tools


• Provide appropriate solutions and alternatives within the time limits; follow up on customers to ensure resolution


• Keep records of customer interactions


• Follow communication procedures, guidelines and policies

Qualifications

• A minimum of a B.Sc/H.ND in any business related discipline


• A minimum of 2 years experience in credit risk or field verification is an added advantage

Relevant Skills

• Apt attention to details


• Proven simple/complex analytical skills


• Excellent communication, presentation and interpersonal skills


• Agility and perseverance