• Application Deadline: Mon, 10 Jul 2023 00:00:00 GMT
• Position: Client Service Executive


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 years


• Location Lagos


• City Ikeja


• Job Field Customer Care 
  

Description 

• Warm welcoming of patients / Clients


• Attending to patients' enquires, complaints, question and proffer/rendering appropriate support and providing solution


• Perform all clerical duties necessary to keep the hospital running


• Manage incoming calls & follow up patients for next scheduled appointment


• Retrieve patient's file Numbers, Register New patients and get their details so they can be registered appropriately


• Give out Claim form to HMO patients, making sure patients sign it and ensure that all daily claims are well arranged and given out to the Head of Admin/HMO Officer


• Lias with HMO’s and other corporate organizations for patient eligibility and approval


• Send daily reports to the Head of Admin/Client Executive


•  Calling of dormant client/patient


• Response to official email


• Follow up with Patients for their next scheduled appointment


• Confirm an HMO patient, check the I.D to confirm if the patient HMO is still active Call HMO helpdesk when necessary or when referring a patient to see a specialist. Also get an Authorization code before some certain treatment or admission can be done


• Scheduling appointment /Proper Record Keeping


• Gives a detailed explanation of services, listen to patients concerns and handling complaints and inform necessary to department for correction and follow up


• File important documents and keep them well arranged


• Account reconciliation on payment received and expenses incurred in the day-to-day running, Update client Information and another basic update as required e.g The Cash Book, Transfer and also keep cash payment and daily entry.

Requirements

• Have a B.Sc Social Science field or any related courses


• Have atleast 2 years of work experience as a Client Service Executive


• Have a good communciation skills


• Background experience in an health sector will be added advantage as a Client Service