• Application Deadline: Mon, 23 May 2022 00:00:00 GMT
• Position: Surveillance & Compliance Lead


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 8 years


• Location Lagos


• Job Field Engineering / Technical 
  

Role Purpose

• This role is responsible for all activities related to investigations network and business compliance monitoring plus the supervision of all team members.

Responsibilities

• Overall responsibility for the Surveillance & Compliance sub-Unit (MD Loss Reduction, CHQ Vigilance and Surveillance Teams) activities and deliverables.


• Responsible for overall team development.


• Coordinating periodic surveillance checks for both customers and field commercial staff to ensure compliance to company policies.


• Provide reports of processes breach and noncompliance related cases across the business to management and recommends sanctions relative to infractions.


• Effectively coordinate sting operations periodically against vandals and saboteurs in the system and ensure they are prosecuted accordingly.


• Coordinates investigation of complaints/escalations on process breaches assigned and providing technical inputs on various Internal Audit investigations.


• Coordinates attainment of pre-agreed commercial loss targets by regular customer surveillance, spot meter accuracy testing, energy analysis, periodic feeder loss investigation.


• Strategizing and developing new ideas for at curbing energy losses.


• Oversees quality assurance review, process improvement and standardization of RPE activities.


• Coordinating periodic network monitoring activities that will ensure seamless hazard free environment and reduction in commercial and technical losses.


• Analysis/interpretation/utilization of MIS reports and other relevant internal/external reports to aid compliance activities.


• Provide monitoring oversight for other RPE teams for effective close out of all escalated issues/complaints.


• Ensures overall team performance relative to targets.


• Provide coaching and mentoring for team members.

Minimum Qualifications

• This role requires a First Degree or its equivalent diploma qualification


• Requires minimum of 8 years relevant work experience with diverse experience

Technical Competencies:

• Electricity Regulations and Policies


• Data Gathering and Analysis


• Customer Focus


• Revenue Assurance


• Energy Loss Reduction Techniques Management


• Non Maximum Demand Meter Reading

Behavioral Competencies:

• Communication and Interpersonal Relations


• Supervisory/Managerial Skills


• Problem Solving and Decision Making


• Managing Resources


• Business Focus.