To source for clients that will buy retail store spaces or stores
To keep proper records of customers' financial details as regards due date and up-to-date payments
To keep debt levels within agreed targets through the proper and effective management of rent/ service charges and sub-accounts:
To contact customers by telephone, email, letter and the customer portal in relation to their debt
To action debt cases in accordance with the association’s policies and procedures, ensuring that clear and comprehensive notes are always recorded.
To be responsible for the promotion of the most appropriate payment method for a customer and updating the system records accordingly.
To negotiate with customers by reaching an agreement to clear debts, always ensuring that the maximum affordable amount is agreed.
To ensure that all agreements and actions are accurately recorded
The Income Officer will be responsible for taking enforcement action in cases where legal and non-legal remedies are appropriate to control debt levels.
To contact customers by telephone, email, letter and the customer portal in relation to their debt
Key Experience
OND, HND or BSc in Financial Accounting or any relevant discipline
Proper Attention to details
Strong Analytical skills
Experience of providing excellent customer focussed services in a social or commercial setting.
Experience in delivering housing and related services.