• Application Deadline:
• Position: Client Solutions Manager


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• Job Field Customer Care 
  

Description

• We are looking for a Client Solutions Manager to add their structured and customer service brilliance to our Nigerian team.


• You will be a part of the dynamic and supportive team within Ad Dynamo.


• In this role, you will be working with key advertisers and agencies to support their campaigns on platforms, from assistance with campaign creation to execution.


• You need to be able to work independently, be proactive and also a team player.

Main Responsibilities

• Providing excellent client service for media agencies and direct clients in each stage of the sales process: pre-sales, consulting with campaign set up optimization, analysis and creative review


• Onboarding new clients & upselling the existing ones


• Understanding the key customer needs and requirements


• Expanding the relationships with existing customers by continuously proposing solutions that meet their objectives


• Ensuring the correct products and services are delivered to customers in a timely manner


• Serving as the link of communication between key customers and internal teams


• Resolve any issues and problems faced by customers and deal with complaints to maintain trust


• Playing an integral part in generating new sales that will turn into long-lasting relationships.

Requirements

Skills & Experience:

• Media agency background or experience in working with media agencies


• Experience in running performance campaigns on several platforms such as Facebook, Google and others


• Basic analytical skills and tools (Excel, Google Sheets, Ads Platforms)


• Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels


• Excellent organizational skills.

Benefits

• A competitive salary


• Flexi-time and remote working


• Great working culture with regular office events and team building


• Contribution towards home internet


• Contribute to establishing a globally recognised brand


• Opportunity to build your career.