• Application Deadline:
• Position: Software Support Engineer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 3 - 6 years


• Location Lagos


• Job Field ICT / Computer 
  


• Salary Range ₦300,000 - ₦400,000/month
  

​​​​​​​Duties and Responsibilities

• To collaborate with the sales support or BDMs by acting as technical experts in customer presentations.


• Determine the technical requirements to meet client goals and act as liaison between the OEM/Sales team and client.


• Providing level 1 and 2 support to clients on installed applications/software


• Work with the customer, users, technical architect, and application designers/OEM to define the data migration requirements and structure for the application.


• Determines operational feasibility by evaluating analysis, problem definition, requirements, solution development, and proposed solutions.


• Ensure security in reporting and data warehousing.


• Application/software customization flow (e.g New custom menu, Batch job, Product menu customization, FI and debugging)


• Prepares and installs solutions by determining and designing system specifications, standards, and programming.


• Develops software solutions by studying information needs, conferring with users, studying systems flow, data usage, and work processes, investigating problem areas, following the software development lifecycle.


• Analyses the impacts on current software solutions deployed for clients, research problems, design and implement optimal solutions.


• Maintain an awareness of the latest technological trends (software/applications) in the focus area of the company and developments to introduce new processes and products to enhance company profitability and efficiency.

Qualifications

• Bachelor's degree in computer science/ Electrical Engineering or an industry-related field


• Proven experience in IT solutions & Services 


• Relevant professional qualification is an added advantage


•  3 to 6 years’ experience in the ICT sector.