• Application Deadline:
• Position: Contact Center Agent


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos , Oyo


• Job Field Customer Care 
  

Description

• Manage large amounts of inbound and outbound calls in a timely manner.


• Follow communication “scripts” when handling different topics.


• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.


• Seize opportunities to cross-sell products when they arise.


• Build sustainable relationships and engage customers by taking the extra mile.


• Keep records of all conversations in call centre database in a comprehensible way.


• Frequently attend educational seminars to improve knowledge and performance level.


• Meet personal/team qualitative and quantitative targets.

Requirements

• Previous experience in a customer support role.


• Track record of over-achieving quota.


• Strong phone and verbal communication skills along with active listening.


• Familiarity with CRM systems and practices.


• Customer focus and adaptability to different personality types.


• Ability to multi-task, set priorities and manage time effectively.


• HND/B.SC school degrees.