Complete configuration, installation and support of equipment in a Microsoft Windows, 7, 8, 8.1, 10 and Linux-based environments to the specifications of client’s needs
Troubleshoot and resolve computer related issues by providing both on-site and remote support
Maintaining software applications, operating systems and regular maintenance.
Managing assigned projects and program components to deliver services in accordance with established organizational objectives.
Responding to inquiries from staff, administrators, service providers, site personnel and outside vendors and etc. to provide technical assistance and support
Supervising the administration of systems and servers related network to ensure availability of services to authorized users.
Up to date reporting on issues and resolutions to ensure proper case status tracking.
Skills
Firm grasp of Desktop Support skills
Good Microsoft Skills
Effective Server Skills
Good Understanding of Audio Visual and Video Conferencing solutions
Good Networking/ Systems integration skills
High-quality Technical/User Support skills
Good knowledge of Software skills
Knowledge of basic IT Security skills
Client-facing experience
Experience with Hardware trouble shooting
Highly experienced in identifying customer issues and recommend appropriate resolution for same.
Ensuring the highest levels of Systems and Infrastructure availability