• Application Deadline: Mon, 23 May 2022 00:00:00 GMT
• Position: Telesales Agent


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 years


• Location Lagos


• Job Field Sales / Marketing / Retail / Business Development 
  

Industry: FINTECH

Job Summary

Our Client a fintech company is looking for a well-spoken telesales agent to be responsible for soliciting sales over the telephone.

Job Responsibilities

• Contact potential customers, read from a prescribed script focus on member-centric needs to close sales and document members’ information, transactions and reactions.


• Keep records as well as being able to handle all aspects of making a sale. 


• Contact potential or existing members to inform them about a product or service.


• Ask questions to understand customer requirements and close sales.


• Answer questions about product and services.


• Direct prospects member's information in the database to the field sales agents


• Handle grievances to preserve the company’s reputation


• Go “one more” to meet sales quota and facilitate future sales


• Listen to the members’ needs to generate repeat sales.


• Keep up to date on all products’ knowledge and information


• Handle all calls and chats with courtesy, professionalism and highest quality.


• You are expected to make a minimum of 100 calls per day.


• Respond to members via channels assigned to you.

Requirements

• Minimum of BSc qualification 


• Minimum of 2 years experience in telesales or other sales/customer service role.


• Great sales ability and proven track record of successfully meeting sales quota preferably over the phone.


• Ability and willingness to learn about products and services specifications and benefits.


• Problem solver, perfect written and spoken communication


• Analytical profile with experience in customer service, telemarketing, and customer experience.


• Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems.


• Ability to start up a project from the scratch.


• Attention to detail


• Ready to get your hands dirty, because you will have to “roll up your sleeves”!


• Fluency in English and other Nigerian languages.


• Willingness to work weekends, occasional holidays, and outside of standard 9-5 business hours.