Job Description
Summary
- Responsible for developing the Quality strategy, policies, processes, standards, and systems for the organization. This includes auditing to ensure compliance.
Responsibilities
- Ensure compliance with the customer requirements, quality policy, company standards, regulatory and international standards
- Ensure that records are established and maintained to provide evidence that the QMS is being followed
- Ensure that Quality Objectives set by top management for measuring the performance of the QMS are achieved and regularly reviewed
- Ensure that top management undertakes periodic but regular assessments of customer satisfaction and that consequent improvements are identified and implemented
- Analyse data on the effectiveness of the QMS and evaluate where continual improvements of the QMS can be made
- Develop the Management Systems strategy and the management arrangements for key milestones, demonstrating solid progress against plan
- Implement all relevant procedures described in the Quality Management System (QMS)
- Ensure that all in-house systems and procedures are updated, revised and modified to meet the needs of external certification bodies
- Update quality documentation and communicate to carry forward lessons learned from quality concerns
- Ensure that all necessary systems and procedures are in place to satisfy all customer requirements and audits
- Ensure that a document control procedure is adopted to approve, review and update all changes to critical documents within the scope of the QMS
- Introduce new systems and procedures where appropriate
- Train others in all aspects of the quality system and application of procedures
- Undertake regular internal and process audits of the QMS
- Ensure corrective actions are undertaken to address non conformities found
- Verify closure of non-conformities with Certification Bodies
- Hold quarterly audit performance meetings
- Manage the audit nonconformity data base
- Identify business improvement opportunities within the organization
- Conduct risk assessments of processes and tasks in the department
- Develop and maintain strong relationships with internal and external stakeholders to ensure optimal performance
- Work collaboratively, negotiate and engage with key stakeholders to facilitate delivery and compliance with the quality strategy
- Communicate with personnel at all levels, internally and externally to the Company, in relation to Quality matters
- Perform any other duties as may be required by the organization.
Knowledge and Skills
- Proficient understanding and use of the ISO 9001:2015 standard
- Knowledge of document control and management
- Internal Audit methodology
- Knowledge of risk assessment and management
- Data analysis and reporting
- Good Communication & Interpersonal Skillls
Educational Qualifications and Requirements
- A graduate degree (B.Sc/HND) in any relevant field
- Any relevant professional certification will be an advantage
- Certified Internal Auditor (ISO 9001:2015)
- Minimum of 4 years relevant work experience