• Application Deadline: Sun, 2 Jul 2023 00:00:00 GMT
• Position: Holiday/Tour Officer Team Lead


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 - 5 years


• Location Lagos


• City Lekki


• Job Field Travels & Tours 
  


• Salary Range ₦100,000 - ₦150,000/month
  

Position Overview:

As a Holiday/Tour Team Lead, you will be responsible for leading a team of professionals in organizing and managing holiday tours and travel experiences. You will play a key role in planning, coordinating, and executing tour itineraries, ensuring the highest level of customer satisfaction and a seamless travel experience for clients. Your leadership and organizational skills will be instrumental in managing the team's performance, fostering a positive work environment, and achieving business objectives.

Responsibilities:

Team Leadership:

• Lead and supervise a team of holiday/tour professionals, providing guidance, support, and mentorship.


• Set performance goals, monitor progress, and provide regular feedback to team members.


• Foster a collaborative and positive work environment, promoting teamwork and professional development.

Tour Planning and Coordination:

• Plan and develop creative tour itineraries based on client requirements, market trends, and destination knowledge.


• Collaborate with vendors, hotels, airlines, and other travel partners to negotiate and secure competitive rates and services.


• Ensure efficient coordination of all tour logistics, including transportation, accommodation, activities, and other services.

Client Relationship Management:

• Build and maintain strong relationships with clients, understanding their travel preferences, needs, and expectations.


• Provide exceptional customer service, promptly addressing client inquiries, concerns, and requests.


• Anticipate and resolve any issues or challenges during the tour, ensuring a smooth and enjoyable experience for clients.

Financial Management:

• Monitor and manage tour budgets, ensuring profitability while maintaining competitive pricing for clients.


• Track expenses, analyze financial reports, and implement strategies to optimize revenue and control costs.


• Prepare accurate financial forecasts, reports, and presentations for senior management.

Quality Assurance:

• Implement and maintain quality standards for tour operations, adhering to industry regulations and best practices.


• Conduct regular performance evaluations of vendors and service providers to ensure high-quality services are delivered.


• Identify areas for improvement and implement corrective actions to enhance the overall tour experience.

Requirements:

• Bachelor's degree in Hospitality Management, Tourism, or a related field (preferred).


• Proven experience in tour operations, travel management, or a similar role.


• Strong leadership skills with the ability to motivate and inspire a team.


• Excellent communication and interpersonal skills.


• Exceptional organizational and multitasking abilities.


• In-depth knowledge of popular travel destinations, attractions, and travel industry trends.


• Proficiency in travel management software and reservation systems.


• Financial acumen and experience in budget management.


• Ability to work under pressure and adapt to changing priorities.


• Flexibility to work irregular hours and travel as required.


• Only candidates who resides on the Island are encouraged to apply and will be considered.

NOTE: AGE 30 -38 YEARS