• Application Deadline: Mon, 10 Jul 2023 00:00:00 GMT
• Position: Debt Collection/Customer Relationship Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 0 - 2 years


• Location Lagos


• Job Field Customer Care 
  


• Salary Range ₦50,000 - ₦100,000/month
  

Responsibilities

• Manages recovery of overdue loan  


• Contacting customers daily/weekly and informing them of their overdue loans


• Following up with customers daily/weekly on previous payment redemption date 


• Advising customers on the best payment options and negotiating suitable payment plans. 


• Thoroughly understands assigned portfolio and product 


• Responding to customer queries and escalating accordingly 


• Maintaining accurate, up-to-date customer account information 


• Reporting accurate customers feedback daily/weekly

Preferred Requirements

• Minimum Qualification: B.Sc/HND


• Post-Nysc


• Candidate must be within the age bracket 21 - 33years


• Previous experience in tele-collections, tele-marketing, sales and Customer Service will be an added advantage


• Strong Written, Communication and Negotiation Skills.


• Strong command of English Language and at least, one other local or international language.


• Performance driven, Agile, Teachable and willing to learn.


• Ability to collaborate with a team in a fast-paced environment.


• Attention to details and strong Listening skills.


• Persuasive, sales/marketing and analytical skills will be an added advantage.


• Proximity to Maryland (candidates should stay around, Mile 12, Ketu, Anthony, Onipan, Ikeja, Fadeyi, and environs)