• Application Deadline:
• Position: Assistant Manager


• Job Type Full Time


• Qualification BA/BSc/HND , OND


• Experience 3 - 10 years


• Location Abuja


• Job Field Hospitality / Hotel / Restaurant 
  

Responsibilities

• Assist the General Manager in his day to day operations.


• Assigns duties to HOD's and observers performance to ensure adherence to hotel policies and established operating procedures.


• Provides training to staff and HOD's.


• Acts as the hotels public relations director  and promotes the property within the hotel industry, local community and trade associations.


• Monitor the Guest feedback on Trip advisor, OTA's etc. and hotels GSTS and RSTS surveys.


• Receives and resolved or assists the General manager in resolving guest complaints and service recovery process.


• Selects or assist in the selection of hotel staff and completes all new hire paper works.


• Review employee performance and conducts personnel actions such as disciplinary actions and terminations.


• Maintains accurate records including cash flows sheet, guest floor limit, AR Ageing reports, Direct billing etc.


• Assisting General Manager during Morning meetings or conducts the morning HOD meetings in the absence of General Manager.


• Adheres to all franchise and company procedures and regulations as well as standard operating procedures.


• Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards.


• Ensures the objectives and goals of Marriott and property owners work together to achieve brand positioning and success.


• Builds owner loyalty through proactive communication, setting and managing expectations and delivering solid business results.


• Assist GM in key property issues including capital projects, customer service and refurbishment.


• Assist General Manager in wage scale surveys and ensures employee wages are followed by the company and industry salary guidelines.


• Performs daily, weekly and monthly property inspections.


• Ensures property, grounds, physical plant and work areas maintained to standard.


• Builds strong working relationships and communications with hotel staff, HOD's and other departments to ensure maximum operating effectiveness and fulfilment of special event need.


• Cover shifts is all departments as scheduled by the General Manager.


• Monitor maintenance progress and FF&E (Furniture, Furnishings, and Equipment) conditions and provide status report to GM.


• Audits on par stock on all areas to make sure that all required hotel supplies are ordered and stocked in advance of need.


• Performs sudden audits on rooms and other operating areas.


• Provide effective leadership to hotel team members.


• Ensure hotel staff is provided with uniforms and name tags, and upholds property grooming standards.


• Ensures effective, timely and accurate communications flow with regards to hotel policies and procedures.


• Assist the GM in in all aspects of business planning.


• Must be available 24/7 in case to respond to any guest or employee emergencies.


• Corporate client handling and take part in new client acquisition along with the sales team whenever required.


• Assisting in residential sales as and when required and development with strong sales prospects.


• Respond to audits to ensure continual improvement is achieved.


• All Other duties as assigned by the General Manager or Management.

PREREQUISITES:

• Strong management skills, ability to appropriately assign or delegate work and authority to others in the accomplishment of goals. And provide coaching, advice and assistance as required. 


• Available to work when needed, including weekends, holidays, and nights.

EDUCATION:

• A university degree or diploma in hotel management or a related field with experience in opening, managing or re-positioning a hotel with clear track record. Experience in financial accounting, personnel supervision and problem resolutions is a added advantage. Excellent computer system skills.

EXPERIENCE:

• At least 5 to 10 years experience in the hospitality industry, with significant luxury and international experience. And at least 3 to 4 years of experience as a Head of the development or Asst. General Manager or Executive