• Application Deadline: Thu, 13 Jul 2023 00:00:00 GMT
• Position: Customer Service Operations Representative


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 3 - 6 years


• Location Lagos


• Job Field Customer Care 
  

Job Summary

• The Customer Service Operations Representative will be responsible for overseeing all aspects of the customer service operations at Sopex Hitech Services Ltd


• . This includes managing customer interactions, coordinating production schedules, and ensuring that orders are processed and delivered on time.


• The Customer Service Operations Representative will work closely with the sales/marketing team, factory managers, inventory and packing teams to ensure customer satisfaction and operational efficiency.

Key Responsibilities

• Manage customer orders and inquiries through phone, email, and other channels.


• Coordinate production schedules to ensure timely delivery of orders.


• Communicate with factory managers to ensure that production runs smoothly and meets customer deadlines.


• Work with logistics teams to monitor transportation schedules and ensure timely delivery.


• Resolve customer complaints and issues in a professional and timely manner.


• Maintain accurate customer records and track order progress.


• Analyze customer data and market trends to identify opportunities for improvement and growth.


• Develop and implement customer service policies, procedures, and guidelines.


• Provide training and support to customer service teams to improve overall service quality.


• Participate in cross-functional teams to support projects and initiatives related to customer service operations.

Requirements

• Candidates should possess a Bachelor's Degree qualification with 3 - 6 years work experience.