• Application Deadline: Thu, 13 Jul 2023 00:00:00 GMT
• Position: Service Advisor


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• Job Field Customer Care 
  

The main responsibilities of this role:

• Greet customers in a friendly and professional manner, promptly identifying their service needs.


• Consult with customers to gather relevant information about their vehicle concerns and accurately document their requirements.


• Provide knowledgeable advice and recommendations regarding vehicle maintenance, repairs, and available service options.


• Prepare accurate service estimates and ensure transparency in pricing and timelines.


• Coordinate with the service team to schedule appointments, allocate resources, and prioritize tasks to meet customer expectations.


• Keep customers informed about the progress of their service, including any delays or changes to the original estimate.


• Address customer inquiries, concerns, and complaints promptly and effectively, striving to resolve issues to the customer's satisfaction.


• Collaborate with technicians to ensure accurate diagnosis and efficient completion of repairs.


• Upsell additional products and services that align with customer needs and the company's goals.


• Maintain detailed records of customer interactions, service history, and vehicle information .


• Follow up with customers to ensure their satisfaction and address any post-service concerns.

Requirements:

• Previous experience or  similar role as a Service Advisor in the automotive industry .


• Solid understanding of automotive systems, parts, and repairs.


• Excellent customer service and communication skills, with the ability to explain technical information in a clear and concise manner.


• Strong organizational and multitasking abilities to manage multiple customer inquiries and service requests simultaneously.


• Proficiency in using computer systems and automotive software applications.


• Ability to thrive in a fast-paced environment while maintaining attention to detail and accuracy.


• A team player with a positive attitude, who can also work independently.


• Flexibility to work occasional weekends, as required.