• Application Deadline: Thu, 31 Aug 2023 00:00:00 GMT
• Position: Centre/Operations Manager


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 7 - 10 years


• Location Lagos


• Job Field Administration / Secretarial 
  


• Salary Range ₦500,000 - ₦750,000/month
  

SUMMARY

• The Centre Manager's primary role is to oversee and manage the daily operations of a centre.


• They are responsible for ensuring the smooth functioning of all departments, including HR, finance, marketing, and maintenance.


• He/she play a crucial role in maintaining the center's efficiency, coordinating activities, and implementing effective strategies to achieve organizational goals.


• They are the central point of contact for staff, clients, and stakeholders, providing leadership and guidance to ensure the success of the center.

KEY DUTIES & RESPONSIBILITIES

• Manage and supervise the centre’s operations and activities, with full responsibility for all operational functions including Front and Back Office, HR, IT, Maintenance, Finance/Accounting, and Marketing/Business Development.


• Coordinate process improvement and transformation process.


• Facilitate effective clinical workflow development and implementation.


• Manage, build, and develop a team capable of delivering the targeted results.


• Develop standard operating protocols, monitor performance, identify areas for improvement and optimization and lead execution of related initiatives.


• Manage client experience, ensuring satisfaction through timely delivery of service to


• Maximize client retention.


• Ensure quality service and implementation of clinical best practices, constantly monitor levels of service quality and devise strategy to improve any shortfalls.


• Develop and execute clear marketing and business development strategy.


• Communicate effectively and build strong relationships with key stakeholders, including


• Partner hospital management, clinical teams, suppliers, strategic partners, and external advisors.


• Develop centre budget and track performance against budget.


• Manage and regulate stocks and supplies of consumables.


• Ensure all payments, collections from clients are deposited to banks and maintain accurate accounting records.


• Manage the overall security of the centre.


• Manage maintenance with all third-party suppliers.


• Ensure the centre has all regulatory permits and certifications.


• Coordinate staff training.


• Coordinate the efforts of clinical board and synergies activities with clinical partner.


• Provide timely, detailed, and frequent reporting to the Company’s Board of Directors.

REQUIREMENTS AND SKILLS

• Bachelor’s degree in Healthcare Administration, Business Administration, operations management or related field.


• Min of 7 years managerial experience.


• Experience in management, operations, and leadership.


• High level HR duties


• Ability to build consensus and relationships among managers, partners, and employees.


• Excellent communication skills.


• Basic accounting skills