• Application Deadline: Fri, 7 Jul 2023 00:00:00 GMT
• Position: Charge Back Executive


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 3 years


• Location Lagos


• City Ikeja


• Job Field Finance / Accounting / Audit 
  

Key Duties / Responsibilities

• Lead the sub-team that is responsible for the resolution of Customer issues


• A thorough understanding of the card brand dispute management rules, response codes, and recommended response data. As well as an advanced knowledge of the chargeback funding process.


• Daily management of our dispute management process on behalf of our merchants and acquirers across the continent


• Provide email and phone support to acquirers and merchants for any dispute-related issues


• Manage the refunds process end-to-end and ensure all refunds are initiated and completed promptly


• Provide email and phone support to merchants for any refund-related issues


• Proactively spot glitches or bugs observed with Opay’s internal disputes or refunds tool and work with relevant product/Engineering teams to ensure they are resolved as quickly and possible


• Daily reconciliation of debits that arise from the chargebacks process and escalation to acquirers where discrepancies arise


• Regularly compile and share insights and trends gleaned during the dispute management and refunds process


• Experience escalating chargebacks through re-presentment, arbitration, and any other dispute resolution classifications


• Working knowledge of banking operations, fraudulent investigations, and regulations related to disputes.

Job Requirements

• Minimum of B.Sc / HND in related courses


• Minimum of 3 years working experience in cards/mobile/payment finance, fully integrated into all aspects of the settlement, Chargebacks, Arbitration, and daily reconciliation process


• Detailed understanding of the operational aspects of payment cards, Payment Gateway, international settlement, mobile payments, and the banking industry


• Previous experience within a Dispute, Fintech, or Banking Office environment