• Application Deadline:
• Position: CRM Specialist


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• Job Field Customer Care 
  

Job Description

• The CRM Specialist who will be responsible for execution of our CRM campaigns, automation, building the user journeys.

What You Will Be Doing:

• Execution of CRM campaigns across all available channels based on the campaign calendar


• Monitoring and evaluating on CRM Campaigns and activities


• Collaborate with relevant teams to formulate efficient & sustainable journeys aligned with the business’s overall objectives.


• Content localization for each country/segment/persona


• Work with the team to personalized journey across multiple channels to address each segment and stage of the client lifecycle


• Partner with colleagues to optimize a comprehensive CRM Request and Execution Calendar


• Assess and improve the usage of CRM platform


• Help drive awareness for new content, company announcements, upcoming product releases


• Partner with the team to builds event-based triggers that fully automates the marketing funnel AARRR

What You Need For This Role:

• Experience with CRM tools like Optimove, Braze, Hubspot etc.


• Your Stakeholder Management skills help you to effectively collaborate with other departments such as Product, Content and Analytics.


• You love making value out of data


• You have a love of finding out of the box ways to solve problems and building.


• You have high user empathy.


• You have knowledge of HTML


• You are team-focused and highly collaborative.


• You have an ability to thrive in a fast-paced environment.


• You are obsessed with getting things done and finding a way to do it 

How you do it – Expectations for fulfilling your role:  

As a general rule at KingMakers we want people to be: 

• Customer Focus: We keep the customer at the center of everything we do.  


• Passion & Dedication: We are passionate about what we do, employing only smart, honest, dedicated, and results oriented team players.  


• Openness, Honesty & Directness: We embrace a culture of candor and work together towards the right solution whilst being open, honest, and willing to give and receive feedback, judgment-free. We play the ball, not the person.  


• Innovation & Big Thinking: We always look for ways to innovate whilst not losing sight of what's important. The bigger we think, the more we inspire, the better the outcome.   


• Ownership & Accountability: We think like owners. If we see a problem, we find a solution. We are pragmatic and always strive to do more with less. 


• Speed & Focus: We plan, we strategize, but mostly, we DO. Without doing, there is no progress, we can always change direction but only if we start moving. Fast beats slow.  


• Low Ego: The best solutions are achieved when we leave our egos at the door. We always seek opportunities to learn in every situation. No job too small.  


• Fun: On balance, we believe in having fun whilst working. We maintain perspective as best as we can, and together, we celebrate our successes.