• Application Deadline:
• Position: Customers Support Executive


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 1 - 2 years


• Location Lagos


• Job Field Customer Care 
  


• Salary Range ₦100,000 - ₦150,000/month
  

Responsibilities:

• Managing a team of representatives offering customer support.


• Overseeing the customer service process.


• Resolving customer complaints brought to your attention.


• Creating policies and procedures.


• Planning the training and standardization of service delivery.


• Selecting and hiring new staff.


• Monitoring the work of individual representatives and of the team.


• Conducting quality assurance surveys with customers and providing feedback to the staff.


• Possessing excellent product knowledge to enhance customer support.


• Maintaining a pleasant working environment for your team

Requirements:

• A bachelor’s degree in administration or a related field.


• A minimum of 2 years experience.


• Excellent interpersonal and written and oral communication skills.


• Ability to lead a team.


• Knowledge of CRM systems.


• Computer skills.


• Knowledge of mediation and conflict resolution techniques is preferable.