• Application Deadline:
• Position: Customer Service Agent


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• Job Field Customer Care 
  

Ref.: R4452

Responsibilities

• Owns and manages the customer experience of Essential Services Customers.


• Has responsibility for the end to end customer experience in compliance with all company procedures.


• Typically handles a large number of customers or larger, more complex customers.


• Manages accounts with large business Impact: The level of impact is defined by volume and/or revenue contribution to the cluster scorecard. The customer often has a certain complexity. Typically involves customers with specific needs outside the normal such as legal requirements, documentation requirements, customs restrictions or filling requirements, lack of e-channel use, specific booking requirements, and/or special cargo/dangerous cargo etc.


• The person furthermore exerts a behaviour where he/she can work independently with limited guidance and is capable of supervising others where relevant.


• Manages the end to end shipment process in compliance with all company procedures.


• Looks after Essential Services customers.


• Owns all customer issues and facilitates their timely and effective resolution by engaging relevant internal stakeholders.

Requirements

• Has three to five years of experience to fulfill the role.