• Application Deadline: Thu, 6 Jul 2023 00:00:00 GMT
• Position: Customer Service Officer


• Job Type Full Time


• Qualification OND


• Experience 2 - 4 years


• Location Lagos


• Job Field Customer Care 
  


• Salary Range ₦50,000 - ₦100,000/month
  

Responsibilities

Customer Service Officer

• Greeting & Welcoming patients with Clients, vendors, and employees; being the first point of contact at the Hospital.


• Registration of private, corporate and HMO clients


• sending of patient data to nurses for vital


• Attending to incoming calls immediately the phone rings, take messages and respond to queries appropriately.


• Interface with housekeeper(s), ensuring proper hygiene of front desk/waiting area of hospital premises.


• Co-ordinate/Book appointments on behalf of Clients with Clinical Staff, ensuring reminders are sent to both parties (Clinical staff & Clients) prior to the appointment booked.


• Manage the hospital schedule (calendars, visits, and appointments) for the Hospital seamlessly and efficiently to ensure optimal use of time.


• Ensure patients files are returned to Records officer after use for proper filing, ensuring all records are kept up to date, shredding, dispose confidential documents, etc.


• Ensure all Clients electronic records are kept up to date.


• Assist in developing clients’ reports, memos and other analysis and communication materials for internal and external use using the Microsoft office suite (Word, Excel & PowerPoint).


• Plans own workload to anticipate and balance priorities, thus optimizing output.


• Writing the hand-over note and calculate daily attendance statistics in the provided records book for the previous day.


• Ensure that no patient is left standing at the front desk office without attending to them.


• Ensure that no patient is turned back without receiving treatment except with the full consent of your supervisor or any other superior officers.


• Letters, memos, and other documents are clearly and well typed and printed.


• Ensure that information is properly disseminated to all patients via mail, email, text messages and phone calls etc.


• To carry out other duties as assigned by the HR, Senior Administrative Officer, Head of Nursing Services.