• Application Deadline: Tue, 31 Oct 2023 00:00:00 GMT
• Position: Customer Experience Lead


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 3 - 5 years


• Location Lagos


• City Lekki


• Job Field Customer Care 
  

ob Description

• Attract customers by promoting the product and company positively, answering questions and addressing concerns as they arise


• Lead other customer service personnel


• Resolves problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, following up to ensure resolution


• Prepare product and customer reports by gathering data collected during customer interactions


• Manage customers and their requests by responding to questions and complaints through means such as telephone calls, emails etc.


• Maintain a positive attitude and calmly respond to customers complaints


• Recommend possible products to meet the customers needs


• Keep proper records and updated customer and clients database.


• Support the sales team in processing customers' goods and payments


• Liaise with the media team on digital marketing

Requirements

• Candidates should possess a Bachelor's Degree qualification with 3 - 5 years work experience.