• Application Deadline: Thu, 31 Aug 2023 00:00:00 GMT
• Position: Customer Service Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience


• Location Lagos


• Job Field Customer Care 
  

Responsibilities

• Respond promptly and effectively to customer inquiries via various communication channels, including phone, email, and live chat.


• Assist customers in resolving product-related issues, billing inquiries, and general concerns while maintaining a professional and courteous demeanor.


• Provide accurate and comprehensive information about our products and services to customers, ensuring they have a clear understanding of features, benefits, and pricing.


• Handle customer complaints and escalations, striving for a quick and satisfactory resolution while adhering to company policies and procedures.


• Document customer interactions and maintain detailed records of inquiries, comments, and actions taken to facilitate effective follow-up and future reference.


• Collaborate with other departments, such as sales and technical support, to address customer needs and provide relevant solutions.


• Stay up-to-date with product knowledge, industry trends, and customer service best practices to continuously improve service quality.


• Identify opportunities to enhance the customer experience and provide feedback to the management team.

Requirements

• B.Sc / HND in a relevant field of study is required


• Previous experience in a customer service role, preferably in a fast-paced environment.


• Excellent communication skills, both verbal and written, with a strong command of the English language.


• Ability to empathize with customers and maintain a calm and professional demeanor, even in challenging situations.


• Strong problem-solving skills and the ability to think quickly on your feet to provide effective solutions.


• Proven ability to multitask, prioritize, and manage time effectively to meet customer service targets.


• Proficient in using customer service software, CRM systems, and other relevant tools.


• A positive attitude and a genuine desire to help customers, coupled with a passion for delivering exceptional service.


• Flexibility to work in shifts, including evenings, weekends, and holidays as required.