• Application Deadline: Mon, 10 Jul 2023 00:00:00 GMT
• Position: Contact Center Agent


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 1 - 2 years


• Location Lagos


• Job Field Customer Care 
  


• Salary Range ₦50,000 - ₦100,000/month
  

Invent Alliance Limited is currently recruiting to fill the role of a contact center agent. The person will be required to attend to the following job duties;

• Take customer calls and provide accurate, satisfactory answers to their queries and concerns


• De-escalate situations involving dissatisfied customers, offering patient assistance and support


• Call clients and customers to inform them about the company’s new products, services, and policies


• Guide callers through troubleshooting, navigating the company site or using the products or services


• Take customer's orders, confirm payment and ensure product delivery.


• Collaborate with other call center professionals to improve customer service


• Help to train new employees and inform them about the company’s customer management policies.

Skills required;

• Good communication and interpersonal skills


• Good listening and problem-solving capacity


• Good English diction.


• Multitasking skills.


• Computer literate.

We preferred candidates that reside around the Ajah axis for easy access to the office.