• Application Deadline:
• Position: Technical Account Manager (TAM)


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 3 years


• Location Lagos


• City Yaba


• Job Field Sales / Marketing / Retail / Business Development 
  

About the Role

• Reporting to the Partnership Lead, Developer Solutions, the technical account manager will be primarily responsible for managing partners on sales pipeline, acquiring new partners and optimising relationship with existing partners.


• TAM will directly manage relationships with key partners, to grow the developer solutions business and to ensure that clients’ needs are met.

Reason for Job Opening: 

• Expand the developer solutions team. Focus on building strong relationship new partners and strengthening existing relationships with partners around the world.

Responsibilities and Tasks

Management of Developer Solutions Sales Pipeline:

• Increasing acquisition and activation by winning new business


• Build strong customer relationships, especially with key customer stakeholders and sponsors


• Providing technical support to customers before and after-activation.


• Training customers to use Paga developer solutions products.


• Answering product-related queries in a timely manner.


• Providing reports to developers and stakeholders on product performance


• Developing ideas and leading the team to pursue new business opportunities for the Company in Nigeria, Africa and beyond


• Providing and communicating Developer Solutions product status updates to the team and stakeholders


• Ensuring liaison with other departments as appropriate in relation to proposals, projects, legal, customer support, finance, marketing, or other issues


• Ensuring that clients and partners have 24/7 access to Paga Technical Account Manager to address their requests or issues.

Minimum Qualifications

• Bachelor's Degree in Computer Science or Engineering or related fields


• Minimum of 3 years’ experience in a Business Development or Sales function, including international experience or dealing with global clients


• Experience in technical support and sales.

Skills & Qualifications:

Job-specific Skills and Requirements:

• Strong people management, technical and sales skills


• Exceptional attention to detail


• Excellent written and oral communication/presentation skills


• Resourcefulness and self-motivation, with the ability to perform with minimal supervision


• Well-organized, with ability to prioritize and manage multiple projects simultaneously


• Experienced in development of business processes, models and plans, including basic financial analysis in Excel


• Exceptional market/customer awareness and networking skills – including proven track record of managing relationships with major operators in Nigeria


• Good commercial sense to be manage contractual and financial conditions in contracts and tenders


• Confidentiality and the highest ethical standards must be maintained in all activities


• Willingness/ability to travel within and outside Nigeria on business


• The TAM will be required to provide assistance to the Company in a wide range of areas, including duties not directly related to his/her area of experience or expertise, in which case proper instruction will be provided by the Company.