Job Description
The Sales Administrator manages low-level reporting for the sales team, supporting and managing administrative formalities for the sales like commission and service issues, organizing meetings and logistics, making calls, managing DSR churn/retention and keeping the non-selling DSRs updated about promos and changes.
You will report to the Regional Manager
Responsibilities
- You will maintain accurate sales data
- You will collaborate with other units on behalf of the Sales team for complaints and improvements
- You will be responsible for DSR registrations and maintaining accurate DSR Database
- You will organize and anchor regular meetings and logistics
- You will ensure minutes of meetings are taken and well communicated to the team
- You will ensure DSRs' complaints are escalated and resolved within agreed timelines
- You will coordinate all DSR-related activities
- You will ensure all relevant reports are published within stipulated timelines
- You will ensure all registered DSRs have signed contract forms
- You will ensure regular calls to non-selling DSRs to ensure churn is under 10%
- You will ensure regular calls to non-selling DSRs to ensure 70% MoM retention
Requirements
- A First Degree Higher or a Higher National Diploma Holder
- 2+ years' experience in a corporate environment
- Exposure to working on a CRM
- Basic excel skills should be fluent in English and Pidgin
- Have a process-oriented mindset
- Excellent Presentation skills
- Good Planning and Organization skills
- Ability to work calmly under pressure