• Application Deadline: Tue, 18 Jul 2023 00:00:00 GMT
• Position: Customer Service Manager


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 3 - 5 years


• Location Enugu


• Job Field Customer Care 
  

Responsibilities

• Manage large amounts of incoming phone calls.


• Generate sales leads.


• Identify and assess customers’ needs to achieve satisfaction.


• Build sustainable relationships and trust with customer accounts through open and interactive communication


• Provide accurate, valid and complete information by using the right methods/tools.


• Meet personal/customer service team sales targets and call handling quotas.


• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.


• Keep records of customer interactions, process customer accounts and file documents.


• Follow communication procedures, guidelines and policies.


• Take the extra mile to engage customers.

Requirements and Skills

• Bachelor's Degree required.


• 3 to 5 years Work experience.


• Proven customer support experience or experience as a Client Service Representative


• Track record of over-achieving quota.


• Strong phone contact handling skills and active listening.


• Familiarity with CRM systems and practices.


• Customer orientation and ability to adapt/respond to different types of characters


• Excellent communication and presentation skills.


• Ability to multi-task, prioritize, and manage time effectively.