• Application Deadline:
• Position: Front Office Officer (Wellness Center)


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 1 - 3 years


• Location Lagos


• City Lekki


• Job Field Administration / Secretarial 
  


• Salary Range ₦100,000 - ₦150,000
  

Description

This is the forefront of customer service. S/he is one of the first staff to meet and greet guests on arrival. This position ensures guests feel comfortable and valued while on the premises.

Responsibilities

• Responsible for ensuring the front desk is tidy and presentable with all necessary material.


• Answer all incoming calls and redirect them or keep messages.


• Receive letters, packages, etc. and distribute them


• Reviewing the arrival and departure list daily and assisting in preparing and distributing welcome amenities. 


• Welcome guests upon arrival/check-in and bid them farewell at check-out.


• Oversee and coordinate all arrivals and departures of special guests (VIPs, etc).


• Respond to guests' needs and anticipate their unstated ones.


• Expect and react promptly to guests’ requirements and inquiries.


• Attends promptly to guests' inquiries and assists them with their needs.


• Responsible for providing information regarding the facilities and all other services available.


• Should have up to date information on daily room occupancy


• Ensure that all check-ins and check-outs are handled smoothly without unnecessary delay or discomfort to any guest.


• Give proper and complete handover to the next shift


• Should be able to handle all guests without bias or prejudice.


• Ensures compliance with rules and policies.


• Adhere to strict staff grooming and hygiene standards.


• Logs the day's activities in a logbook to ensure that the next person on duty follows up and is familiar with everything that needs extra attention.


• Promotes all the facilities of the hotel and knows the surrounding areas when asked for directions.


• Actively listen and resolve guests’ complaints.


• Assists the guest in their travel needs.


• Ensures the guests are satisfied and maintains their satisfaction throughout their time.

Competency/Skill/Requirements

• HND in Tourism, Business Administration, or other related courses.


• About 1-3 years in the front office or customer service in hospitality or similar reputable industry.


• Should always be neatly dressed, wears the complete uniform within the standards set forth by management.


• Should always wear Identity tags at all times in order for recognition.


• Excellent problem resolution skills along with outstanding communication and active listening skills.


• Ability to work flexible hours.


• Excellent computer skills.


•  Ability to understand and carry out oral and written instructions and request clarification when needed. 


• Strong interpersonal and organizational skills.


• Must be guest service-focused and a team player.


• A positive attitude and outgoing personality are essential.


• Must be able to work shifts - days, evenings, weekends, and holidays.


• Ability to relate well with guests and employees. 


• Personable, enthusiastic, self-motivated, and able to work independently