• Application Deadline:
• Position: Regional Retail Coordinator


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 years


• Location Ogun , Oyo


• Job Field Sales / Marketing / Retail / Business Development 
  

The main purpose of a Regional Retail Coordinator is to support retail shops, depots and stock points on a day-to-day basis on logistics, stock, customer and sales service for smooth running and resolution of issues.

You will report to the Senior Retail Operation Lead.

Responsibilities

• Stock Management: You will manage stock reconciliations and mitigate stock shortage occurrence In the region by re-ordering understocked Stock Keeping Units (SKUs)to individual shops


• Aged stock: You will support Field Sales Managers, Sales Executives, and shops in aged stock returns and reallocations as well as in reporting lost phones.


• DSR Stock Holding: You will support FSMs, SEs, and shops to ensure all active selling DSRs and new DSRs are holding stock within the min-max levels


• Phone Repairs: You will manage the delivery of phones to the repair center within SLA and customers pick up repaired phones within SLA


• Cancellations: You will ensure cancellations within the region are closed in time


• Shop assistants support: You will ensure regular coaching of shop assistants on processes, products, systems, and service


• Reverse logistics: You will ensure shops perform reverse logistics in adherence to M-KOPA standards


• You will track and report the performance of shop assistants


• You will develop retail strategies that support business objectives


• You will resolve issues experienced by shop assistants as they arise

Requirements

• At least 2 years of working in sales or retail field


• Proficiency in Microsoft Office with basic MS Excel and MS word knowledge and good reporting skills


• A good leader with empathy ready to support low-level employees


• Clear communication on email, telephone, in person


• Able to self-manage and take initiative without being micro-managed


• At least a college diploma in a business-related field