• Application Deadline:
• Position: Account Manager


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 years


• Location Lagos


• Job Field Finance / Accounting / Audit 
  

Job Description

Your work-life opportunity:

• The way we manage our company is built on the belief that by giving a WOW service to our clients, we will be able to change the delivery market.


• How are we doing it? By paying attention to all the details. Glovo is a hyperlocal marketplace featuring the most trendy places in each city and delivering their products in less than 60 mins.  


• As an Account Manager, you will be a key role in the Glovo Partner Operations team.


• You will be directly responsible to build and maintain good relationships between our partners and our company.


• You will be liaising with the most highly regarded brands, stores, and restaurants in your city. 

Responsibilities

Be a part of a team where you will:

• Establish excellent relationships with Glovo’s partners through consistent and proactive communication, identifying their needs and building engagement (Partner’s meetings and business reviews).


• Evaluate, follow up and build reports of your portfolio and KPIs periodically. Take actions to reach your goals and company OKRs.


• Draw and execute plans, making your partners grow through promos negotiations, marketing activations and menu performance (selling items, AOV, Conversion Rate, cross selling and upselling) . 


• Ensure that Glovo has the best content by signing exclusivities with partners.


• Optimize Glovo visibility through marketing actions with our partners (using marketing kits, merchandising, etc)


• Improve Glovo’s revenue through commission renegotiation and selling assets. 


• Understand, build action plans and follow up on churned and inactive partners.


• Improve operational efficiency of our partners by making sure we always deliver the best service to our customers.


• Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference.

Requirements

You have:

• Bachelor's Degree in Business Administration, Marketing, Industrial Engineering or Public Relations is a plus.


• Preferably with experience in FMCG, food-hospitality or on-demand delivery industry.


• At least 2 years of experience in high-performance account management or Business Consultancy.


• Comfortable working in a high growth and high-performance start-up with a fast pace. 


• Computer literate; good knowledge of Google Docs and MS Office, Excel


• Excellent Local Language and English skills.


• Strong Commercial skills.


• Good communication and interpersonal skills


• Project management skills, highly organized and detail-oriented.


• Problem solver, data-driven with an analytical approach


• An empathetic, inclusive and curious attitude


• We are always looking for the best candidates, so if you think you would be a good fit even if you don't meet 100% of the requirements we would love to hear from you!

Main KPIs:

• Partner growth GMV and Orders


• % Of orders in promo paid by the partner


• Achieve other revenues from selling assets / Monetization


• Ops KPIs that affect Ux such as cancellations due to partners or Wrong or missing items


• Active Partners


• Exclusive partners

Main Areas of Contact:

• Marketing local team


• Ops local team


• Finance Local Team


• Partner support and content 


• Sales local team

Experience our Glovo Life benefits:

• Enticing equity plan (if applicable)


• Top-notch private health insurance


• Monthly Glovo credit to spend on our restaurant products and zero delivery fee on all Glovo orders!


• Flexible time off (take the time you need) and hybrid working model (own your time)


• External learning budget.

What you’ll find when working at Glovo:

• Gas: Driven to deliver quality results quickly


• Good Vibes: Bring positivity and communicate openly


• Stay Humble: Self-aware and open to learning


• Care: Uplift people and the planet


• Glownership: Act as proud owners


• High Bar: Focus on Top Performance.