• Application Deadline:
• Position: Service Measurement Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 3 years


• Location Not specified


• Job Field Banking 
  

Job Description

• Drive Implementation of customer feedback obtained across key touch points and strategically engage stakeholders to drive improvements


• Implementation and monitoring of TATs across key platforms/processes. Track trends and analyse outcomes for inputs into employee Appraisal.


• Monitoring of TATs across all touch point, measure and track service improvements that impact CSAT & NPS for inputs into employee appraisals and reporting- Branch & Head office Service Performance / Internal customer surveys /Branch Ambience Grid Implementation.

Preferred Skills and Experience / Requirements

• Minimum of 3 years’ relevant experience


• Proficiency in Microsoft Office Suite


• Good writing/numeracy/ analytical and time management skills.