• Application Deadline:
• Position: Digital Sales Executive (Work From Home)


• Job Type Full Time


• Qualification BA/BSc/HND , MBA/MSc/MA , NCE , OND


• Experience 1 - 3 years


• Location Lagos


• Job Field Internships / Volunteering  , Media / Advertising / Branding  , Sales / Marketing / Retail / Business Development 
  

Employment Type: Internship

Job Description

• We are looking to recruit a . This is a learning experience with the team of passionate, fun and energetic people who save the day for high value customers one call at a time.


• You will be working from home but interview will be at our Lekki Office.

Responsibilities

• Managing large amounts of outbound calls and inbound calls, chats and emails in a timely manner.


• Connect with customers via phone, email, and chat to provide a personalized help desk experience without scripts


• Troubleshoot a variety of basic technical and non-technical issues customers have with their web hosting plans and services


• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution


• Meet performance standards set by the department


• Work with customers to describe products and/or services, in order to persuade potential and current customers to renew or purchase products and/or services


• Provide front-line support for level one escalation via telephone/email support to customers for their queries


• Send reminders to customers through call/email for renewal.


• Recommend potential products or services to management by collecting customer information and analyzing customer needs.

Requirements

• Candidates should possess a Bachelor's Degree, HND, NCE or OND qualification


• Customer service skills.


• Problem-solving skills.


• Documentation skills.


• Listening skills.


• You were a prefect or class rep or you took part in some creative projects during University or maybe you led your own project! You are just excited about new things and you always grab a chance!

You are probably looking for us, if you:

• Want to learn and master the art of customer care and telesales!


• Manage large amounts of incoming calls


• 1-2 years of experience in Customer Relationship Management will be a plus.


• The ability to speak Hausa is a plus.


• Computer skills including the ability to use spreadsheet and word-processing programs at a basic proficient level


• Effective communication and interpersonal skills (both written and verbal)


• Self-motivated and able to work independently and in team environments


• Want to gain valuable professional experience related to work in a consulting company,


• Show great enthusiasm and commitment,


• Have an analytical mind and you learn quickly,


• Want to work in an international team


• Ability to multi-task and manage several projects simultaneously


• Exceptional customer service and follow up skill


• This position requires individuals to have a strong passion for listening and providing solutions to people.


• Resolve customer complaints via phone, email, mail or social media.

Interview will ONLY be at our office in Lekki Phase 1 

To work from home; We REQUIRE that you have the below.

1. Laptop: A reliable laptop is essential for your work. Look for one that meets your specific requirements, such as processing power, storage capacity, and screen size.


2. Fast Internet: Ensure that you have a high-speed internet connection to ensure smooth Zoom video calls and efficient online work. Check with local internet service providers to find the best plan for your needs.


3. Electricity: A stable source of electricity is necessary to power your laptop and other electronic devices. Consider having a backup power supply or generator in case of power outages.


4. Dedicated Desk: Set up a designated workspace that suits your needs and provides a comfortable environment for work. Invest in a desk and chair that promote good posture and ergonomics.


5. Zoom Compatibility: Install the Zoom software on your laptop and ensure it is updated to the latest version. Familiarize yourself with the features and controls to make the most of your video calls.


6. Availability during Work Hours: Make sure you have a reliable schedule and are available for Zoom video calls during the designated work hours (8 am to 5 pm) from Monday to Saturday. Communicate your availability to colleagues or clients to facilitate smooth communication.