• Application Deadline: Fri, 20 May 2022 00:00:00 GMT
• Position: Service Delivery Executive


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 3 years


• Location Lagos


• Job Field Project Management 
  

Roles and Responsibilities

• Establishes and monitors adherence to project management and service delivery as well as planning & control standards


• Ensures products and services are purchased in the most cost- and time-efficient manner


• Coordinates project activities of external vendors to ensure services delivered consistently meet customers’ expectation


• Ensures the delivery of services to customers within the agreed scope of work and timeline


• Maintain high performance levels for service-related processes, and implement improvement activities wherever necessary


• Provide accurate documentation of project and services delivered to customers


• Liaises with sub-contractors and 3rd party service providers on the strict guidelines given to them to meet customer expectations


• Develops full-scale project execution plans and related communication documents


• Ensure projects are delivered within scope, cost and time committed to customer


• Work closely with other internal departments and stakeholders through proper communications to ensure client expectations are met


• Develops and delivers progress reports, requirements documentation and presentations where necessary


• Recommend methods of improvement and seeing that actions are implemented on time for service delivery upgrades


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  Provides accurate and weekly reports to the Head of the unit on performance of the service delivery

  
  


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  Maintain high performance levels for service-related processes, and implementing/proposing improvement activities wherever necessary

  
  

Requirements for the Role

• A Bachelor’s degree in Marketing, Business Management or any discipline


• Minimum of 3 years related experience in the pharmaceutical industry, ICT or FMCG sector


• PMP qualified or other Project Management Certification (PRINCE II, ITIL etc.) desirable