Ensure that repairs are performed in a professional manner and in accordance with industry accepted good practice;
Prepare, supervise and control workshop activities, including the scheduling of work for technicians;
Liaise with customers and diagnose customer concerns with equipment prior to being booked in for service and/or repair;
Assist all technicians in the diagnosis of mechanical problems;
Ensure that technicians are using their time effectively and efficiently;
Upon completion of normal repairs and/or service, inspect and test vehicle with the technician who completed the job to ensure the vehiclet has been repaired and/or serviced in accordance with the customer’s instructions and manufacturers guidelines;
Ensure customers receive the best quality service by requiring that all jobs are completed correctly the first time.
Control and set workshop behavioural standards and maintain staff morale;
Make suggestions to management for improvements on operational activities;
Maintain a well trained workforce and supervise in-house training as required;
Perform all other duties as assigned by the supervisor and/or management in a professional and efficient manner.
Job Requirements
Candidates should possess a Bachelor's Degree qualification.
Candidate must have experience inAutomobile or Manufacturing industries,in the same capacity.