• Application Deadline: Mon, 17 Jul 2023 00:00:00 GMT
• Position: Accountability Assistant


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 1 year


• Location Sokoto


• Job Field NGO/Non-Profit 
  

Key responsibilities:

• Support the MEAL Officer to develop monthly accountability work-plans from the work-plans of other units;


• Ensure through a systematic way that during distributions, helpdesk/information table are established to the community members to answer beneficiary comments/questions;


• Support the entry of complaints into the Action Against Hunger’s complaints and feedback database;


• Prepare bi-weekly reports showing the various categories of complaints and the status of the complaints;


• Lead in the handling of the Action Against Hunger’s toll-free lines;


• Support training sessions of relevant staff members to support and ensure quality implementation of accountability mechanisms and information provision plans;


• Support coordination of FSL, WASH, and Health and Nutrition projects monthly, quarterly, biannual and annual reviews and reports as required;


• Participate in dissemination of program information to communities, beneficiaries, and other stakeholders through a regular feedback mechanism;


• Support the management of the beneficiary complaints and feedback mechanism database;


• Update shared drive and project team space with program monitoring documents regularly;


• Facilitate the reporting and resolution of all FCM-related information;


• Ensure complaints are close within appropriate time-frame;


• Support Accountability team for complaint resolution (such as proxy update).

Position Requirements:

• Bachelor degree in Management, Social Research, Development Studies or a related field;


• Minimum of 1 year of relevant experience in developing and maintaining accountability and learning activities;


• Knowledge of accountability especially feedback mechanisms concepts and international humanitarian quality standards;


• Fluency in English and at least one local language (especially Hausa, Fulani and Kanuri, both written and spoken skills);


• Previous experience in handling feedback mechanism;


• Previous experience of working with NGOs;


• Proven interest & commitment to humanitarian and development principles and demonstrable understanding of conflict/post-conflict development contexts.