• Application Deadline:
• Position: Field Sales Specialist - SME Segment


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 5 - 7 years


• Location Lagos


• Job Field Sales / Marketing / Retail / Business Development 
  

Purpose of the Job

• To grow and develop the SME segment of the retail broadband connectivity market.


• Facilitate network coverage expansion, increase revenue and sales volume as well as position the organisation as the dominant brand in the SME space.


• Penetrate the segment and become the preferred internet service provider for small businesses, hotels, churches, schools, restaurants and bars, recreation centres, hospitals etc.

Deliverables

Expected Key Results:

• Grow customer pipeline within the SME segment for ipNXFOS.


• Generate and qualify leads within assigned territories for immediate conversion


• Grow customer-base in alignment with approved sales targets.


• Acquire and onboard customers to achieve sales objectives.


• Carryout supervisory role within the SME segment


• Lead performance efforts of the Field Sales Operations (SME Segment) by coordinating activities of direct sales executives and putting measures in place for the attainment of individual sales targets


• Facilitate network coverage expansion Identify growth opportunities and existing coverage gaps in cities of operation.


• Acquire access and submit relevant documentation for site surveys and Fibre-To-The-


• Premise (FTTP) deployments.


• Achieve Return on Investment (ROI) targets within coverage areas.


• Deepen market penetration and achieve minimum of 65% Uptake to Homes Passed ratio within the first (1st) year of deployment.


• Grow adoption and revenue for other ipNX Retail


• Division products and services such as Connected Homes, Connected Office and Voice.


• Achieve defined sales targets by targeting relevant market for each of the products and services offered by the Retail Division.


• Customer Relationship Management Cultivate and maintain cordial customer relations with small and medium enterprises on the network to achieve high retention


• Increase average revenue per user (ARPU) Position high-end products and services for adoption so majority of the customers are subscribed to the higher service plans


• Business Productivity Analyze competitive environment to support and improve pricing, services and product development strategies as well as sales efforts.


• Develop cross - selling relationships with SMEs and develop value propositions for differentiating product offerings.


• Collate and manage robust industry/regional data for insightful data analytics


• Reporting Provide management with necessary sales reports, budgets, sales plan and market analysis for the region.


• Ensure reports contribute to business insight


• Decision-making, and minimize overall report burden.


• Closing Coordinate with relevant technical and service delivery teams to deliver excellent onboarding experience for the customer.


• Coordination and support of client-initiated Request for Proposal (RFP), Request for Information (RFI) and Request for Tender (RFT).

Demonstrate (Key Competencies)

Educational Qualifications & Functional Skills:

• B.Sc or HND in Engineering / Computer Science / Marketing / Sales / related disciplines


• Understanding of communications Network, Experience in a b2b, B2C sales environment; field sales, consistent track record of success in achieving product effectiveness and customer experience targets.


• Demonstrate a high level of organization and quality with multitasks, efficiency & priority setting.


• Good Microsoft office suite competence.


• Exemplary communication skills - both face to face and over the telephone.


• Ability to communicate effectively at all levels of an organization.

Work Experience:

• 5 - 7 years’ experience within the telecoms, FMCG space or the banking/insurance sector; knowledge of retail market, competitor behavior and strategy, including related product dynamics and product management.


• Must demonstrate interpersonal capabilities and leadership.