• Application Deadline: Mon, 31 Jul 2023 00:00:00 GMT
• Position: Client Service Representative


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 3 - 5 years


• Location Lagos


• Job Field Logistics 
  


• Salary Range ₦150,000 - ₦200,000/month
  

JOB RESPONSIBILITIES

• Download all rate requests (origin or destination) and follow up with responses.


• Daily registration of all received mail


• Follow the established client service processes and procedures to improve operational excellence.


• Respond to rate requests and liaise with International Coordinator when necessary


• Dissemination of urgent information to appropriate channels between the International Department and other related departments


• Manage the relationship between the organization and clients.


• Reference all quotations sent out to the affiliates as requested.


• Build sustainable relationships and trust with national and international clients through open and interactive communication.


• Relay information between International Coordinator and other departments (Operations, Export, Business Development, etc)


• Gather information from both the Export and Operations Departments, and update the clients and the origin agents on the status of the current shipment (inbound and outbound)


• Request and utilize adequate information from customers to facilitate a hitch-free service-delivery process


• Participate in training to upskill, as required by the business process.


• Handle all possible complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure the resolution.

ROLE REQUIREMENTS:

• Minimum of first degree (BA/BSc/HND)


• Masters is an additional advantage.


• General banking experience at a leading commercial bank is also an advantage.


• Proven experience in the required role


• Smart, Resilient, and Articulate male (preferably)


• Tech Savvy and open to learning a range of new things in the logistics industry.


• Resident in close proximity to Apapa.


• Basic accounting knowledge.