• Application Deadline: Mon, 31 Jul 2023 00:00:00 GMT
• Position: Branch Manager (Insurance)


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 10 years


• Location Lagos


• Job Field Insurance 
  

Job Objective

• We are looking for a resourceful Branch Manager to assign and direct all the work performed in the branch and to drive sales and generate revenue growth.


• You will manage staff, foster a positive environment and ensure customer satisfaction and proper sales operation.


• The successful candidate will have a hands-on approach and will be committed to the expansion and success of the business by implementing strategies that increase productivity and enable sales targets achievement.

Job Responsibilities

Leadership and Team Management:

• Provide effective leadership and direction to the branch team, ensuring their professional development and motivation.


• Set clear performance targets and objectives for the team, monitoring their progress and providing regular feedback.


• Foster a positive and collaborative work environment, promoting teamwork and encouraging a customer-centric approach.


• Conduct regular team meetings and training sessions to enhance knowledge and skills.

Sales and Business Development:

• Develop and implement strategies to achieve branch sales targets and maximize business growth.


• Identify potential market opportunities and customer segments, and devise plans to capture new business.


• Establish and maintain strong relationships with clients, brokers, and other stakeholders to enhance customer satisfaction and retention.


• Monitor market trends, competitor activities, and industry developments to stay updated and adapt strategies accordingly.

Operational Management:

• Oversee day-to-day branch operations, ensuring compliance with company policies, procedures, and regulatory requirements.


• Manage and allocate resources effectively, including staffing, budgeting, and administrative tasks.


• Monitor and analyze key performance metrics, such as sales figures, customer satisfaction, and claims processing, to drive operational efficiency and quality improvement.


• Collaborate with internal departments, such as underwriting, claims, and customer service, to ensure smooth workflow and timely resolution of issues.

Risk Management and Compliance:

• Ensure adherence to legal and regulatory frameworks, including insurance laws, guidelines, and data privacy regulations.


• Implement and enforce risk management practices to mitigate potential risks and protect the branch's assets and reputation.


• Conduct regular audits and reviews to assess compliance levels and identify areas for improvement.


• Foster a culture of ethical conduct and integrity within the branch, promoting compliance awareness among employees.

Customer Service and Retention:

• Champion exceptional customer service standards and ensure customer satisfaction levels are met or exceeded.


• Handle escalated customer inquiries and complaints, resolving issues promptly and effectively.


• Develop and implement strategies to enhance customer retention and loyalty, such as customer engagement programs and personalized services.


• Stay updated on customer feedback and market needs, recommending improvements to products, services, and processes.

Education / Qualification

• BSc Degree or equivalent qualification


• Must possess a professional qualification(s) in insurance (ACII or ACIIN)

Experience:

• Minimum of 10 years’ experience with 5 years In-depth knowledge of life insurance products, policies, and procedures, including underwriting, claims management, risk assessment, and regulatory compliance.


• In-depth Knowledge of sales strategies, business development techniques, and market analysis to drive revenue growth and capture new business opportunities.

Salary

Oopen to negociation.