• Application Deadline: Tue, 31 May 2022 00:00:00 GMT
• Position: Customer Service Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 - 3 years


• Location Lagos


• Job Field Customer Care 
  

Our client is an FMCG retail outlets all around Nigeria. They specialize in the wholesale distribution of home appliances products. They are in need of a Customer Service Officer.

RESPONSIBILITIES

• Deal directly with customers either by telephone, electronically or face to face


• Respond promptly to customer inquiries and complaints


• Obtain and evaluate all relevant information to handle product and service inquiries


• Provide pricing and delivery information


• Process orders, forms, applications and requests


• Keep records of customer interactions and transactions


• Record details of inquiries, comments and complaints


• Record details of actions taken


• Prepare and distribute customer activity reports


• Maintain customer databases


• Follow up on customer request


• Provide feedback on the efficiency of the customer service process

REQUIREMENT

• Minimum Qualification of Bachelor Degree


• 2 - 3 years of proven work experience as a Customer service representative


• Interpersonal skills


• Communication skills - verbal and written


• Listening skills


• Problem analysis and problem-solving


• Candidates must reside within Ojota and its environs.


• Attention to details and accuracy