• Application Deadline:
• Position: Sales Operations Specialist


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 - 3 years


• Location Lagos


• Job Field Sales / Marketing / Retail / Business Development 
  

Responsibilities :

• Lead the execution of orders under sub–Saharan Africa


• Plan and pro-actively manage the entire process of fulfilling a customer contract from Order Entry to Collection to ensure that customer requirements are met


• Monitor the Customer Plan versus actual to pro-actively reduce Span in the Customer Order Fulfillment grounded on SCOT optimization (Ship Complete on Time)


• Optimize Sales transfers


• Ensure orders validation, compliance and approvals before Order Entry


• Confirms customer requested date and Plan. The Backlog management


• Own and update timely key dates using local operating mechanisms and reports


• Reviews Weekly Business Sales


• Establish and maintain communication with the appropriate individuals throughout the process (OM manager, Install Specialist, Logistics, Installation coordinator, application coordinator, Finance, Commercial team, Operation execution team)


• Set up contract review with Finance/ Regional Manager - Daily follow up of customer credit documentation and inventory


• Follow up on collections issues due to OM


• Give shipping and billing instructions in accordance with contracts terms and condition


• Follow shipment, installation, application via reports


• Inventory management - Order Entry and backlog quality. Implement changes as required for each project followed


• Provide root cause on defect analysis


• Monitor and coordinate daily logistics traffic from warehouses Quality Specific Goals

Qualifications/Requirements Required Qualifications:

• Business/Logistic degree/or equivalent


• 2 to 3 years’ experience in project management or order management


• Fluent English


• Customer Satisfaction Oriented


• Team player


• Lead


• Committed to deliver


• Solution driven mind set


• Ability to use Systems and work in a matrix environment


• Adaptability and flexibility of using different backlog management tools depending on the P&L


• Good Understanding of the OM process


• Proficient at understanding how the Order Configuration process works


• Proficient at understanding how the Order Entry and approval processes work through order booking tools and the OM Tools


• Ability to keep contract moving forward


• Good Product knowledge


• Excellent Verbal and written communication


• Valid NYSC discharge or exemption certificate will be required (please indicate clearly on your resume)


• Must have valid authorization to work full-time within country of operation:


• Project Management experience, Transportation and Customs