Job Description
Summary
- The Performance & Learning Specialist is responsible for supporting the development and implementation of the performance management and learning & development systems to optimise staff performance and foster employee development.
- Using multiple frameworks such as competency, the incumbent will work closely with heads of departments, line managers, and other key stakeholders to achieve this objective.
Roles & Responsibilities
Competency Management:
- Works with the Performance & Learning Manager (P&L Manager) to develop and maintain a catalogue of competencies for all job roles in alignment with the present and future capabilities needs of the organisation to drive the talent management processes
- Carries out competency assessments using the competency catalogue to identify gaps
- Prepares development plans to close competency gaps
Performance Planning & Implementation:
- Assist in the development of Performance Management (PM) policies and frameworks to guide the process of managing employee performance
- Assists with building awareness for the PM process by providing training and ongoing support to all levels of staff on the performance management process and systems
- Works with the P&L Manager to ensure that business goals are set for each financial year
- Drives the process of goal setting for all staff at different levels and ensures it is documented on the digital platform
- Supports the implementation of the standard and best practices to drive the performance management cycle and institutionalise the performance management culture
- Works with Line Managers to ensure that performance discussions are documented on the digital platform
- Initiates and concludes the process of employee confirmation
Performance Reviews and Calibration:
- Initiates the mid-and end-of-year performance review/appraisal process.
- Works with Line Managers to ensure that all performance reviews/appraisals are completed within scheduled timelines
- Assists with the identification and resolution of staff appraisal issues and/or conflicts, including post-appraisal appeals
- Schedules and ensures that performance calibration sessions are held for all staff at various levels and in different functions
- Carries out data analysis to determine current performance, forecasts, and future performance trends to recommend improvements and/or corrective actions
- Recommends performance improvement & development plans for various categories of staff
- Assists with the implementation of performance outcomes for all staff
Learning Needs Analysis and Planning:
- Assists with the development of learning & development strategies to identify performance gaps and address them accordingly
- Works with the P&L Manager to develop learning needs analysis using data from sources like the PM process and competency assessments
- Supports the development of the annual training plan based on identified learning and development needs for management approval
- Assist with the documentation of the training plan with ITF
Learning Plan Implementation:
- Plans and executes learning programs according to approved training plans to improve employee skills and competencies
- Sources for and works with vendors/third party consultants and professionals on how to improve in-house employee learning and teaching strategies
- Assists with the design and development of learning content for in-house and function/ organisation-specific topics and conducts train-the-trainer sessions
- Ensures that pre-and post-training evaluations are conducted to measure training impact
- Supports the development and implementation of induction programs for new hires
- Assists with the development and propagation of a blended approach to learning, which integrates different learning modes, such as coaching, classroom instruction, online learning, and action learning
Learning Review:
- Carries out post-delivery evaluations of vendors/third-party consultants and professionals to assess the value delivered
- Evaluates the implementation rate of the annual training plan to identify issues and implement improvements
Career Management & Succession Planning:
- Assists with the implementation of career development & succession planning strategies to suit the business & talent needs
- Supports the mapping of various career paths for different categories of staff
- Assists with the identification of critical roles within the business and develops strategies to retain the incumbents and fill vacant ones
Teamwork & Performance:
- Works with other members of the HR team to complete designated tasks
- Takes ownership of own performance using the performance management system
- Attends and maximises training recommended by the Capability Development Manager to close performance & development gaps
- Supports the induction of new team members into the department
- Performs any other duties as required by the business
Job Analysis and Evaluation:
- Works with line managers and heads of functions to identify job needs/workload assessments.
- Conducts job analysis to determine job relevance, requirements, and content.
- Evaluates jobs to determine relative worth and pricing as well as placement within or mapping t Job Architectural Framework.
Skills & Competence Requirements
Educational Qualification:
- HND or Bachelor's Degree or its equivalence in Human Resources, Business Administration, Behavioural Science, or Management
Professional qualification:
- Recognised Human Resource Certifications (e.g., SHRM, HRCI, CIPM, etc.)
Years of Experience:
- Minimum of 5 years of experience in a relevant field or industry
Age:
Knowledge:
- Understanding of Compensation & benefits
- Knowledge of Succession Planning & Career Management
- Human Resource Development
- Diversity & Inclusion
- Understanding of the Nigerian Labour Law
Technical:
- Proficiency in Microsoft office tools and other HRIS
- Communications skills
- Organisation & planning skills
- Strategic Business Partnering
- Performance Management
- HR Technology
- Learning & Development
- Change Management
- Program Management
Behavioural:
- Ability to perform under pressure
- Judgement & decision-making skills
- Problem-solving skills
- Strong & firm personality
- Ethical Practice
- Results- and Goal-Oriented
- Negotiation Skills
- Team Player.