• Application Deadline: Wed, 19 Jul 2023 00:00:00 GMT
• Position: Employee Engagement & Communication Manager


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 7 years


• Location Lagos


• Job Field Human Resources / HR 
  

Summary

• This Employee Engagement & Communications Manager is responsible for working with the staff at all levels to drive higher employee engagement and improve communication between management and staff.


• The key result areas for this role include employee engagement, corporate communications strategy, internal communications, media & public relations, customer communications, crisis information management and corporate social responsibilities

Roles & Responsibilities

Unit Leadership:

• Cascades departmental yearly goals/performance objectives to the Unit


• Works with the Head of HR to prepare a yearly implementation plan for unit goals and performance objectives


• Puts systems in place to monitor and evaluate the work of direct reports


• Provides leadership and direction for the unit

Employee Engagement:

• Organises town hall meetings to address major issues and clear out misinformation among staff members


• Develop and implements various employee engagement activities such as games, team bonding activities, birthday celebrations, celebration notable dates, events, etc.


• Organises and administers employee engagement surveys and analyses outcomes to identify gaps


• Recommends and implements improvements on gaps identified in the employee engagement surveys

Employee Welfare, Health & Safety:

• Addresses all staff concerns with a win-win approach


• Manages the administration of HMO program


• Manages relationships with the HMO service providers


• Resolves staff issues with accessing the HMO program


• Takes delivery and distribution of personnel protective equipment (PPE) for all staff


• Manages the administration of the company canteen services


• Liaise with the HMO service providers to organise health orientation sessions/training for member of staff

Corporate Communications Strategy:

• Develops the organisation’s corporate communications strategy in alignment with the overall organisation strategic objectives and the Bollore group


• Develops and implement plans for executing the corporate communications strategy

Internal Communications:

• Drafts emails and memos announcing company news and initiatives


• Creates printed materials, such as employee handbooks or flyers to communicate information to employees


• Manages internal blogs, newsletters, or other publications


• Creates and manages platforms for employees to communicate and provide feedback to the organisation

Media and Public Relations:

• Creates news conferences, service rollouts, and interviews, and creates materials (banners, flyers, etc.) for such events


• Writes and distributes press releases to the media to garner coverage


• Monitors the news for mentions of the organization, its product, and key employees such as stakeholders and members of management


• Devises plans to address unfavourable press coverage or misinformation

Customer Communications:

• Works with the commercial department to generate various marketing materials and general customer communications, including marketing emails, brochures, flyers, newsletters, website copy, etc.


• Identifies the best communication channels for various forms of communications


• Collaborates with external communications agencies to engage customers

Crisis Information Communication:

• Organises interviews and news briefings for company representatives to discuss crisis issues


• Provides advisory to the company representatives on information to release and how to communicate it when speaking with members of the media


• Communicates with attorneys, government regulators, emergency responders, and politicians as necessary


• Protects the organisation’s reputation and ability to do business

Corporate Social Responsibility:

• Defines and implements corporate social responsibility strategy and framework


• Engages with external stakeholders on CSR


• Partners with various departments within the organisation to execute CSR


• Identifies opportunities within and outside the organisation to entrench CSR

Skills & Competency Requirements

Educational Qualification:

• HND or Bachelor's Degree or its equivalent in Human Resources, Business Administration, Behavioral Science, or Management

Professional qualification:

• Recognized Human Resource Certifications (e.g., SHRM, HRCI, CIPM, etc.)

Years of Experience:

• Minimum of 7 years of experience in a relevant field or industry

Age:

• 28 - 35years old

Knowledge:

• Knowledge of Corporate Social Responsibility


• Understanding of Media & Public Relations


• Understanding of the Nigerian Labour Law


• Understanding of international management standards and principles

Technical:

• Proficiency in Microsoft office tools and other HRIS


• Effective Communications skills


• Organisation & planning skills


• Crisis Management


• Digital Marketing


• Social Media Management


• HR Technology


• Change Management


• Program Management


• Mentoring & Coaching


• Facilitation Skills

Behavioural:

• Ability to perform under pressure


• Judgement & decision-making skills


• Problem-solving skills


• Strong & firm personality


• Ethical Practice


• Mission Driven


• Results- and Goal-Oriented


• Influential Leadership


• Negotiation & Conflict Resolution Skills


• Team Player and Global Citizenship