• Application Deadline:
• Position: Collections Officer


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 - 4 years


• Location Abuja , Lagos


• Job Field Customer Care 
  

Job Summary

• This sub-unit will be tasked with calling and emailing clients whose payments are due regardless of the bucket to which they fall.


• Ensure that all attempts to recover outstanding debt accounts are pursued with the highest levels of urgency.


• Inform debtors of their responsibilities in keeping their obligation current, the due date, days past due, and potential impacts of delaying payment.


• Tele-calling commences when the arrears tolerance period expires.

Duties & Responsibilities

• Monthly Customer follow up. Send reminders of settlement arrangement and pending payments before they are due


• Emailing, calling, and negotiating with the delinquent customers or our clients via outbound/inbound phone calls for payments of overdue debt.


• The Tele-collections officer will speak to customers to negotiate payment plans and payment schedules that suit their current financial situation while still satisfying the debt.


• Provide support to customers regarding repayment issues such as remittals, paying off, providing loan balance etc.


• Ensure that all attempts to collect outstanding debt accounts are pursued with the highest levels of urgency and outstanding debts targets are met.


• Provide feedback to management concerning possible problems or areas for improvement.


• Make recommendations to implement improved processes.


• Reports should be 100% accurate and submitted as at when due.

Requirements

• Candidates should possess a B.Sc Degree with 2 - 4 years relevant work experience.

Job Knowledge:

• Negotiation and Persuasion skills.


• Attention to details.


• Excel Data entry and basic math skills.