• Application Deadline: Tue, 18 Jul 2023 00:00:00 GMT
• Position: Front Desk Officer


• Job Type Full Time


• Qualification OND


• Experience 1 - 2 years


• Location Delta , Imo


• Job Field Customer Care 
  

REFCODE: FDO/bs/july/OW/2023

Main Responsibilities:

• Welcome customers to the bank; communicating courteously with customers by telephone, email, and in person.


• Attracts potential customers by answering product and service questions; suggesting information about other products and services available to clients.


• Determine and respond to customers enquiries in a professional manner by direct them to the respective workstation or unit where their needs would be served.


• Coordinating loan clients for disbursement according to disbursement schedules.


• Resolves product or service problems by clarifying customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution


• Refer unresolved customer grievances or special requests to designated departments or units for further investigation and follow-up to ensure resolution.


• Directly supervise other admin personnel (cleaners, security guards) for an effective discharge of their duties.


• Organize, Sort and distribute incoming mail without delays.


• Ensure that the driver’s log book, fuel login sheet, is logged properly and updated.

Requirements:

• Minimum educational qualification of OND in any related field


• Good communication and Interpersonal Skills


• Active PC user


• Excellent customer service relation


• Ability to work effectively with minimal supervision


• 1-2 years working experience in any related field would be an added advantage