• Application Deadline: Fri, 20 May 2022 00:00:00 GMT
• Position: Head of Customer Service Department


• Job Type Full Time


• Qualification


• Experience 5 years


• Location Lagos


• Job Field Customer Care 
  

• Supervising the daily operations of the customer service department


• Creating a reliable customer loyalty program


• Ensuring all files are properly updated on property cloud


• At least one direct sale quarterly


• Recovering old dept for the company and reselling of existing client


• Setting customer service goals for team members and helping them reach those goals


• Attend weekly staff and departmental meetings


• Participate in team-building activities


• Persuade clients to complete payment


• Strategize on ideas and for improving customer service experiences


• Interacting with customers and handling customer queries and complaints in a timely manner


• Maintaining relationships with profitable customers


• Meet weekly departmental targets from renewals, and reselling of company’s products


• Place calls professionally according to the departmental rules at all times.


• Coordinate weekly site inspection of prospects and collate list of prospects from site inspection and promptly follow up to close the business


• Promptly send emails of ongoing development in our estate to clients


• Handle calls of existing clients received from the front desk personnel


• Making weekly and monthly reports and surveys


• Make research and come up with training ideas to develop your team members


• Proximity to Ajah is very important

Staying current on the latest industry trends and techniques