• Application Deadline: Mon, 31 Jul 2023 00:00:00 GMT
• Position: Zonal Manager (M / F)


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 5 years


• Location Lagos


• Job Field Human Resources / HR 
  

Job Description

• As a Zonal Manager, your main responsibility is to supervise and support regional activities to achieve profitability and productivity in every branch within the region.


• You will also ensure full compliance with Alert policies and procedures.

The role involves various tasks and responsibilities, including:

• Participate in branch expansion, internal and external recruitment, brand management, and business development activities.


• Train and supervise branch operations staff, ensuring adherence to internal processes and procedures for an efficient and effective workforce.


• Implement policies, procedures, standards, and processes in the branches of the zone.


• Ensure continuous adherence to defined operations policies within the branches.


• Build, develop, and manage the loan and saving portfolio of the zone.


• Participate in recovery efforts and ensure the recovery process is respected by all branches in the zone.


• Represent operations management in the zone.


• Approve loan files within the limit assigned by Management.


• Ensure regional managers and branch management provide maximum support to their subordinates for better productivity.


• Conduct periodic assessments of client service for an enhanced Alert client experience.


• Ensure all branches in the zone are profitable according to the budget.


• Play a key role in creating a conducive working environment for staff progress.


• Coordinate with all other departments to ensure branches in the zone receive necessary support for smooth operations.


• Provide regular reports on the effectiveness and efficiency of operations activities, portfolio status at the branches, to aid management in analysis and decision making.


• Ensure accurate records are maintained and necessary reports are generated on time.


• Support the handling of customer complaints according to different levels of authorization.


• Present new opportunities for product development and business partnerships on a regular basis to foster business growth.


• Review audit reports of all assigned branches, ensuring minimal error rates and prompt resolution of audit issues.


• Develop training manuals to educate staff under your supervision on prevalent audit matters/issues to curtail recurrence.


• Review operational risk of the bank to ensure compliance with internal and external regulations.


• Coordinate and manage the activities of the head office/operations management in the zone.


• Supervise other staff assigned to the zone.


• Participate in branch expansion, brand management, and business development activities within the region.


• Carry out all other activities assigned from time to time.

Competency / Skill Requirements

To excel in this role, the following competencies and skills are required:

• Candidates should possess a Graduate Degree


• Minimum of 5 years experience


• Ability to manage 7x24 operations for banking and transaction processing.


• Result-oriented mindset with a focus on achieving goals and objectives.


• Good working knowledge of operations banking processes.


• Strong customer relationship management skills.


• Business performance management abilities.


• Strong negotiation skills and business judgment.


• Strong organizational skills.


• Problem-solving capabilities.


• Proficiency in using Microsoft Office tools.


• Leadership skills to effectively guide and motivate a team.


• Financial analysis and interpretation skills.


• Interpersonal skills for building relationships and effective communication.


• Excellent written and oral communication skills.


• Results-oriented mindset.


• Proactive and responsive attitude.


• Service orientation, ensuring excellent customer service.


• Minimum position before new role- Regional Manager supervising many branches or Branch Manager of over 8 years.


• Knowledge of Lagos and southwest Nigeria.


• Must have driving ability


• Must have an International passport to enable foreign trips.