• Application Deadline: Sat, 22 Jul 2023 00:00:00 GMT
• Position: NMC Operator


• Job Type Full Time


• Qualification BA/BSc/HND


• Experience 2 - 4 years


• Location Lagos


• Job Field ICT / Computer 
  

SLOT: 2

Work Description: 

• Perform network surveillance 24/7, respond to network‐reported and customer‐reported problems and manage problem resolution using network monitoring/management tools. Take ownership to ensure that all problems are resolved in a timely and efficient manner. 


• Escalate problems to third level support (Problem management team) where these cannot be resolved within the Network Operations Centre (NOC). 


• Perform general “system administration” tasks on all elements of the network. 


• Perform documented network configuration procedures. 


• Pro‐actively monitor network and system performance. Analyze traffic data and trends and escalate areas of concern to officer on duty 


• Through pro‐active and systematic review, discover problem areas which could negatively impact system performance or customer satisfaction. 


• Provide scheduled and on‐demand traffic analysis reports. 


• Maintains inventory of equipment acquisitions, installations, designs, and modifications. 


• Generate weekly and monthly reports on diesel delivery/consumption and Monitor generator capacity and mileage. 


• Monitors the Network Monitoring System and responds to and addresses system generated alerts as needed 


• Monitors and ensures the stability of the network infrastructure hosting Network Monitoring System 


• Facilities maintenance (monitoring and management of air-conditioning, UPS, generators, power usage, running health and safety and housekeeping checks at the company’s POPs). 


• Optimize the company’s network performance and clients service delivery meeting 

REQUIREMENTS

• BSc/HND in Computer Science/ Engineering or other related Course 


• 2+ years’ experience as network engineer preferable in an ISP/Telco environment. 


• Self‐motivated and capable of working in a cross‐functional team. 


• Clear written and verbal communication skills, good telephone manner. 


• Practical, accurate and precise. 


• Good knowledge of enterprise‐class IP infrastructure (routers/switches/firewalls). 


• Experience of network management. 


• Good knowledge of networking equipment administration. 


• Cisco CCNA/CCNP certification. 


• Confident in MS office applications (particularly Excel). 


• Able to work on a 24/7 shift Rotation and available for weekend/public holiday 


• Ability to efficiently and effectively perform the technical requirements 


• Solid troubleshooting, problem solving, and analytical skills 


• Ability to prioritize effectively and work with a sense of urgency